What is happening?
Changes are being made to the way some channels are broadcast on Freeview. As a result you may need to retune your TV equipment to continue watching programmes after these changes have been completed in your area.
The changes are part of a UK-wide programme being carried out region by region, following a government decision to reallocate some of the airwaves used by Freeview to other services.
For more information on when these changes are taking place, check the latest list on the Freeview website: www.freeview.co.uk/tvchanges/upcoming-changes
How will it affect you?
You may not be affected at all and in many cases, you will still be able to access all your favourite channels on your TV or set-top box.
However, if you are missing channels after these changes have been carried out in your area, please retune your TV or set-top box to get them back.
We are here to help if you need us
If you are missing channels and are having difficulties retuning your rental equipment, please do not hesitate to contact us and we will talk you through the actions required over the phone. Our standard opening hours are 8am to 5.30pm Mondays to Fridays and 8am to 4.30pm Saturdays. Our telephone number is: 03705 725 725*
Help is also available directly from Freeview by calling their Advice Line on: 03456 50 50 50*. This advice line is available 9am to 6pm Mondays to Fridays and 9am to 5pm on Saturdays. Further information is available on their website: www.freeview.co.uk/tvchanges
*Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in your phone contract in the same way as 01 and 02 calls.
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