Account FAQ’s
Customer Service
Customer Service

What is your registered (head office) address?  
the answer

Lakeview House
Fraser Road
Priory Business Park
MK44 3WH


Registered Name: Home Technology Finance Limited
Registered Number: 3702428 England 
Authorised and regulated by the Financial Conduct Authority: 742969

How do you measure a TV screen size ?  
the answer

The screen size is measured diagonally from corner to corner. Whilst in most of Europe screen sizes are measured in centimetres here in the UK we still refer to screen sizes in inches.

What are your opening hours?  
the answer

Our friendly teams are available to take your call on 03705 725 725 from Monday to Friday and 8:30am to 5:00pm.

We are closed on all UK Bank Holidays.


What are the benefits of rental?  
the answer

With rental from boxclever you will receive FREE delivery, installation and demonstration of all products you add or upgrade to. For further information please visit our 'why rent' page.

How can I pay my account?  
the answer

There are various ways to pay for your rental account, the most popular being by Direct Debit.

There are alternative ways to pay including by the boxclever Payment Card or by Debit/Credit Card via our automated payment line.

For more information please view our payments section.

How do I upgrade my equipment?  
the answer

You can choose for yourself from the range of products in our product section then call us on 03705 725 725 to arrange delivery and installation. Alternatively, you can just call us and we will help you choose the right product for you.

What happens if I fall behind with my payments?  
the answer

We are here to help

We understand that from time to time personal circumstances may change and you may face challenges that impact on your ability to pay your monthly rental.

If you are unable to pay your rental, rather than ignoring the problem and letting your rental account fall into arrears please contact us on
03705 725 725 and make us aware.  We can review your account and discuss the options available.

You can read more information here: A helpful guide to our arrears resolution process

What is Blu-ray?  
the answer

Blu-ray is a High Definition format for DVD.

What do I do if I have a complaint about the service from Boxclever?  
the answer

Our aim is to get it right, first time, every time. If we make a mistake we will put it right promptly.

If you have a complaint please click here to find out what to do, and we will do our upmost to sort it out as quickly as possible.

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To ensure we meet your expectations when it comes to the service we offer, the following summary outlines the service you can expect from us:


We’re here when you need us
  • Our knowledgeable in-house customer service team is UK based and only a phone call away, 5 days a week.
  • You can also use our self service website which contains information on our products and services, 24 hours a day, 365 days a year.
We will recommend and install products from a range that best suits your needs
  • To ensure you have the most suitable product we conduct comprehensive evaluations before adding new products to our range.
  • Our customer service team will recommend with confidence the product that best suits your needs.
  • Our experienced contractors will call you on the day of delivery to confirm an estimated arrival time, and then connect and demonstrate your product to help you understand how it works.
We keep you informed to ensure you receive the service you deserve
  • We want you to have maximum enjoyment from your product, so we will provide you with an instruction book and advise you how to operate and care for your product.
  • From time to time we will get in touch with you to ensure you are completely satisfied with our service.
We aim to respond quickly and efficiently to meet your needs
  • For your convenience we aim to answer your call within 60 seconds and can resolve many product related service issues whilst you are on the phone.
  • Should we need to arrange a service visit we aim to be with you as soon as possible, which is often by the next working day.
  • Our fully trained engineer will call you on the morning of your visit to advise a two hour time slot. 
If we fail to meet your expectations
  • When you tell us we could improve our service to you, or have failed to meet your expectations, we aim to be honest and resolve any issues as quickly as possible.

If you feel we haven’t met your expecations, please let us know!

Customer Satisfaction

Payment Queries

We aim to deal with all payment queries quickly and efficiently. Whatever your query you can call us Monday to Friday.

If you have a Credit / Debit Card your rental payment can be made by telephone using our automated payment line.

The payment line is available 24 hours a day, 365 days a year.

Alternatively other payment options are available such as Direct Debit or the Boxclever Payment Card - see below for further details.

Payment Methods


Direct Debit

We are finding that many of our customers are switching to paying us by Direct Debit because of the following benefits:

  • Flexibility - you choose the payment date that suits your budget.
  • Saves Time - payments are automatically claimed monthly.
  • You are protected by the Direct Debit Guarantee.
  • You save time by not having to pay your rental.

Switching to Direct Debit is simple, ring us on 03705 725 725 to find out how.

In many cases we can reduce your monthly rental charge by £1 as a way of saying thank you for switching. Give us a call today and have peace of mind that you bill will be paid on time.


Payment Methods


Boxclever Payment Card

Payment Methods

If you prefer to make your payments by cash you can use the Boxclever payment card.

The Boxclever payment card can be used locally at any Post Office or PayPoint outlet.

You'll find PayPoint locations in local shops, garages and off licences, just look out for the PayPoint sign.



Payment Methods


To make a payment just take your Boxclever Payment card to any Post Office or PayPoint outlet.

When you make your payment, your card is swiped and your Boxclever account will be updated. You will receive a receipt for your payment so you can keep a record.

You can also find details of your local PayPoint outlet by clicking here.

Contact Us First

If you're looking for a new equipment and want to return your current rental item(s), make sure you contact us first. 

To check what alternatives we can offer you, call us on 03705 725 725.

The Small Print

As per the terms and conditions shown on the Hire Agreement the following conditions apply:

Prior to the delivery of the Rental Equipment

  • You have a right to cancel the agreement under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, by taking delivery of the goods, or by signing the agreement, you expressly consent to commence the hiring prior to the end of the cancellation period.

Once the Rental Equipment has been installed

  • You can end this agreement by giving at least one month’s notice. You will have to make all payments and pay any amounts you owe until the date the agreement comes to an end and the equipment has been returned to us.


Our aim is to get it right first time, every time. However if you have a complaint, we really want to hear from you.

We welcome your comments, as they give us the opportunity to put things right and improve our service.

To deal with your concerns as quickly as possible, we have set up the following procedure to help quickly resolve your complaint.

1. Tell Us What Has Gone Wrong
  • We need to know the nature of your complaint and how you think the problem should be resolved. You can do this by contacting us by telephone, post or email. Where possible please quote your account number when contacting us:

Telephone:  03705 725 725
Postal address: Boxclever, Lakeview House, Fraser Road, Priory Business Park, Bedford, MK44 3WH

  • We will confirm the receipt of your complaint within five working days and do our best to resolve the problem within four weeks.

  • If we cannot resolve your problem within four weeks we will let you know when an answer may be expected.


2. Contact The Financial Ombudsman
  • If we have not resolved the situation within eight weeks we will provide you with information about the Financial Ombudsman Service.

  • The Financial Ombudsman Service offers an independent review of your complaint but will only consider this once you have tried to resolve it with us.

  • Using our complaints procedure or referral to the Financial Ombudsman Service does not affect your legal rights.
© Copyright Home Technology Finance Limited, trading as Boxclever | Registered in England No. 3702428 | Authorised and regulated by the Financial Conduct Authority: 742969 | Site by Verto