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Hotpoint Washing Machine Recall - Update 02/01/2020

Hotpoint Washing Machine – Product Recall


On 17th December, Whirlpool (the parent company of Hotpoint) announced the recall of a limited number of washing machines.  This is to address a potential fire safety risk concerning model WMXTF842.


If you have one of these models, please check the version on the product identification label, which can be found on the inside of the door, as shown.


If the full model number is WMXTF842PUK.M, then your model is one that is potentially affected by the recall and you need to read the advice provided below.


If the model number is WMXTF842PUK without the “.M” at the end, your appliance is not included in the recall and is therefore safe to use.


If you have a potentially affected product, please read the advice below. 


Whilst there have been no serious injuries associated with this risk, the following advice has been provided by Whirlpool:


“To avoid all risk associated with the use of affected models, customers should unplug their washing machines and not use them.


If nevertheless customers do use their appliance, they should only use cold water cycles of 20°C or lower as this significantly reduces the risk. This is because the issue is associated with the washing machine’s heating element being activated during washing cycles above 20°C.


Washing at 20°C can be just as effective as a hot wash when it comes to removing stains. We would recommend to pre-treat the stain before washing and then use a biological detergent.”


What happens next?

We are continuing to liaise with Whirlpool to identify the quickest course of action to take for our customers. 


We are also in the process of contacting all our customers with potentially affected products to check if each model is definitely affected and register these products with Whirlpool.


We appreciate there could be a period of time where some of our customers are without the use of a fully working washing machine and will be looking to arrange credit for this duration.


We can only apologise for the inconvenience and concern this may cause to our customers, however we hope you will understand and appreciate that this is outside of our control and your safety is our top priority.


We are here if you need us

Whilst you may have further questions, we can assure you that we are working as fast as we can on the quickest course of action to take.  


I am sure you can appreciate that, under the circumstances, our telephone lines are likely to be very busy. Having said that, if you do have any concerns and need to speak with one of our friendly Advisors, please call us on 03705 134 333.


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