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Latest Coronavirus Updates 01/07/2020

We are continuously monitoring the Government guidelines and adjusting our working practices to ensure our customers' safety and the safety of our employees and service partners.

Please see below for details of the latest changes we have made due to this unprecedented situation.

 

Service Visits

With the recent easing of Government Lock-down rules, we are now pleased to confirm that we have re-introduced the booking of all in-home visits for both essential and non-essential repairs. In line with Government guidelines, for the safety of our customers, employees, and service partners we continue to adhere to Social Distancing guidance.

Please call our Customer Care team on 03705 725725 should your product develop a fault and we will be pleased to assist you. As a reminder our opening hours are Monday to Friday 08.30hrs – 17.00hrs & Saturday 08.30hrs – 16.30hrs.

 

Deliveries

From 1st July, we are now allowing products to be upgraded or for new products to be added to your account. In line with Government guidelines, for the safety of our customers, employees, and service partners we continue to adhere to Social Distancing guidance.

 

Please call our Customer Care team on 03705 725725 should you wish to upgrade or add new products to your account. The opening hours for our Sales line are Monday to Friday 09.00hrs – 17.00hrs.

 

 

Social Distancing and your Rental Payments

If you make your payments via a Payment Book or Paypoint Card and this means you need to visit your Bank, local Post Office or nearest Paypoint location, currently this may not be an option for you.

For your convenience there are two alternative ways for you to pay:

  1. Call us today and we can set up a Direct Debit over the phone.
  2. Call us each month and pay your rental over the phone by Credit or Debit Card.

Given that our phone lines may become extremely busy, we would recommend setting up a Direct Debit. Remember this is secure and can be cancelled by you at any time in the future.

Should you have any concerns or questions regarding your rental payments please do not hesitate to contact us on 03705 725 725.

 

 

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