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Latest Coronavirus Updates 19/07/2021

We are continuously monitoring the Government guidelines and adjusting our working practices to ensure our customers' safety and the safety of our employees and service partners.

Please see below for details of the latest updates.



Lifting of Restrictions


Following the lifting of restrictions by the Government on 19th July, Boxclever are continuing to follow the COVID-19 safety measures that we have in place when visiting customers’ homes.  This includes maintaining social distancing and wearing face masks to ensure our customers’ safety.

We will continue to ask our customers not to request in-home visits if you, or any member of your household have tested positive for COVID-19, are displaying symptoms or have been advised to self-isolate.

Our friendly Customer Care advisors will talk you through our measures when booking any in-home activity and will be happy to answer any questions or concerns you may have. 

Please call our Customer Care team on 03705 725 725 should you require any assistance, and we will be pleased to help you. As a reminder our opening hours are Monday to Friday 08.30hrs – 17.00hrs & Saturday 09.00hrs – 16.30hrs.



Social Distancing and your Rental Payments


If you make your payments via a Paypoint Card and this means you need to visit your Bank, local Post Office or nearest Paypoint location, did you know you can pay us without leaving your home?


For your convenience there are two alternative ways for you to pay:


  1. Call us today and we can set up a Direct Debit over the phone.
  2. Call us each month and pay your rental over the phone by Credit or Debit Card.

Given that our phone lines can sometimes be busy, we would recommend setting up a Direct Debit. Remember this is secure and can be cancelled by you at any time in the future.


Should you have any concerns or questions regarding your rental payments please do not hesitate to contact us on 03705 725 725.




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