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Coronavirus (COVID-19) 15/04/2020

Latest Coronavirus Updates: 

We are continuously monitoring the Government guidelines and adjusting our working practices to ensure our customers' safety and the safety of our employees and service partners. 

Please see below for details of the latest changes we have made due to this unprecedented situation.


Service Visits and Deliveries

Following the latest Government guidance to reduce the spread of the coronavirus (COVID-19), we have streamlined all service and delivery activity to focus on “essential” visits only.

“Essential” visits will only be arranged where a primary product, such as your TV, Washing Machine, Fridge Freezer or Tumble Dryer, is no longer functioning and requires repair or replacement.

We will continue to attempt to resolve all issues over the phone to avoid sending a Technician, however where this is unsuccessful, we will only book a service visit where your product is not functioning and the visit is absolutely essential.

In addition, we are not allowing products to be upgraded or for new products to be added to your account until further notice.  This ensures we are not completing non-essential visits to our customers’ homes and also protects our stock availability for those who have an urgent requirement.

We are taking these actions to limit exposure for both yourself and our employees and is in line with the latest Government guidance on Social Distancing.

We apologise for any inconvenience this may cause.


Home Visits and Self Isolation

We need to ensure we are protecting our customers, employees and their families.  To achieve this, we have introduced additional checks in advance of arranging and completing any customer visits, where these are absolutely essential.

As a result, we will not complete any home visits if a customer or member of their household are self-isolating or showing any symptoms consistent with the coronavirus (COVID-19).

If you have a visit booked, please contact us if you develop any symptoms or are advised to self-isolate.


Social Distancing and your Rental Payments

If you make your payments via a Payment Book or Paypoint Card and this means you need to visit your Bank, local Post Office or nearest Paypoint location, currently this may not be an option for you.

For your convenience there are two alternative ways for you to pay:

•             Call us today and we can set up a Direct Debit over the phone.

•             Call us each month and pay your rental over the phone by Credit or Debit Card.

Given that our phone lines may become extremely busy, we would recommend setting up a Direct Debit. Remember this is secure and can be cancelled by you at any time in the future.

Should you have any concerns or questions regarding your rental payments please do not hesitate to contact us on 03705 725 725.




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